Frequently asked questions
What is website health monitoring and why is it important?
Website health monitoring is a 24/7 service that checks your website's availability, performance, and functionality. It's crucial because it helps you detect and respond to issues quickly, ensuring your site remains accessible to users, maintaining your online presence, and protecting your business reputation.
How does the 24/7 website monitoring service work?
Our service works in three simple steps: 1) Sign up with your name, email, and password. 2) Enter your website URL to set up monitoring. 3) Receive alerts via email, SMS, WhatsApp, or Slack when problems with web performance are detected.
What types of issues can the monitoring service detect?
Our service can monitor and detect issues related to HTTP, HTTPS, DNS, UDP, TCP, ping, email, domain expiration, website speed, and more. It also provides instant downtime alerts for HTTP errors, timeouts, SSL certificate problems, and various other incidents.
How many locations does the monitoring network cover?
Our monitoring network spans 171 locations across six continents, providing a comprehensive view of your website's performance globally and helping detect region-specific issues.
How often does the service check my website?
We monitor your website every 30 seconds from multiple locations to ensure high reliability and quick detection of any issues.
How does the service prevent false positives?
To prevent false positives, we conduct triple tests from different geographic locations when an issue is suspected. An alert is only sent if all three secondary checks detect a problem.
Do I need to install anything on my website for the monitoring to work?
No installation is required on your end. Simply enter your website URL, and our tool will immediately begin monitoring your site's uptime and availability.
What kind of reporting does the service provide?
We offer automated uptime monitoring reports that can be configured for daily, weekly, or monthly delivery. These reports include various metrics of your monitored websites and can be customized with your company's colors and logo.
How does the service help with troubleshooting?
Our service provides detailed root-cause analysis information, including error screenshots, error types, response times, response bodies, response headers, traceroutes, and more to help you quickly identify and resolve issues.
What notification options are available for alerts?
You can receive alerts through various channels, including email, SMS, WhatsApp, Slack, Telegram, Discord, and many other popular tools, ensuring you're always informed about your website's status.
