Frequently asked questions
How does your external website monitoring service work?
Our external website monitoring service checks your website from over 170 locations worldwide every 30 seconds. We use triple tests from different geographic locations to confirm any potential issues, minimizing false positives. When a problem is detected, you receive instant alerts via email, SMS, WhatsApp, or Slack.
What types of issues can your monitoring service detect?
Our service can detect various issues including HTTP errors, timeouts, SSL certificate problems, DNS issues, UDP and TCP problems, ping failures, email service disruptions, domain expiration, and website speed degradation.
How do I set up monitoring for my website?
Setting up monitoring is easy. First, sign up for an account with your name, email, and password. Then, simply enter your website URL to start monitoring. No additional installation or setup is required on your end.
What notification methods are available for alerts?
We offer multiple notification methods including email, SMS, WhatsApp, Slack, Telegram, and Discord. You can choose your preferred method to receive real-time alerts when issues are detected.
How often do you check my website?
We monitor your website every 30 seconds from multiple locations to ensure high reliability and quick detection of any issues.
Do you provide detailed reports on website performance?
Yes, we offer automated uptime monitoring reports on a daily, weekly, or monthly basis. These reports include various metrics and can be customized with your company's colors and logo.
What information do you provide for troubleshooting?
For root-cause analysis, we provide detailed information including error screenshots, error type, response time, response body, response headers, and traceroute data to help you identify and resolve issues quickly.
How does your service prevent false positives?
We use a triple-check system from different geographic locations. An alert is only sent if all three secondary checks detect a problem, significantly reducing false positives.
Is there a free trial available?
Yes, we offer a free 30-day trial so you can test our service and see how it benefits your website monitoring needs.
How reliable is your monitoring infrastructure?
Our monitoring infrastructure is highly reliable, operating across two datacenters to eliminate single points of failure. Even if one datacenter experiences downtime, our service continues uninterrupted.
